Shipping policy

At Jewels By Aadisha, we are committed to delivering your beautiful jewelry safely and promptly. We have partnered with industry-leading logistics providers to ensure a smooth delivery experience. Please review our detailed shipping operations and policies below.

1. Order Processing Time

All orders placed on our online store are processed and dispatched within 1 to 3 business days. Please note that our processing facility operates from Monday to Saturday. Orders are not processed, shipped, or delivered on Sundays or national public holidays. You will receive a confirmation email with your order details immediately upon placement, and a subsequent notification once your order has been dispatched.

2. Shipping Partner & Delivery Timeline

We ship all our domestic orders securely through Shiprocket, utilizing their network of trusted courier partners (such as Delhivery, BlueDart, XpressBees, etc.).

  • Once your order has been processed and leaves our facility, the estimated delivery time is 5 to 7 business days.
  • Please note that transit times are estimates and may vary slightly depending on your specific delivery pin code and regional accessibility.

3. Shipping Rates

Shipping charges for your order are calculated dynamically and displayed at checkout. The final shipping cost is determined based on the delivery destination and the total volumetric weight of your package.

4. Order Tracking

When your order has shipped, you will receive an email and/or SMS notification from us containing your Airway Bill (AWB) tracking number. You can use this number to track the real-time status of your package directly through the Shiprocket tracking portal. Please allow 24 to 48 hours for the courier's tracking information to become active in the system after you receive the tracking number.

5. Incorrect Address & Return to Origin (RTO) Policy

It is the customer's responsibility to ensure that the delivery address, pin code, and active contact number are completely accurate at the time of checkout.

  • If a package is returned to us (RTO) by the courier due to an incomplete or incorrect address, the unavailability of the recipient after multiple delivery attempts, or refusal to accept the package at the doorstep, the customer will be responsible for a re-shipping fee to dispatch the order again.
  • If you choose to cancel the order after an RTO has occurred instead of having it re-shipped, we will deduct the forward shipping cost incurred by us PLUS a 5% restocking fee from your total refund amount.

6. Shipping Delays

While we make every effort to ensure your order reaches you within the estimated 5 to 7 business days, Jewels By Aadisha is not liable for shipping delays caused by circumstances beyond our direct control. This includes, but is not limited to, courier network disruptions, severe weather conditions, natural disasters, strikes, or public holiday backlogs.

7. Damaged, Defective, or Missing Items in Transit

We take utmost care in securely packaging your jewelry. However, if your package arrives damaged, or if you suspect items are missing or defective due to transit mishandling, you must follow our strict unboxing policy:

  • An unedited, continuous unboxing video is strictly mandatory to process any claims for transit damage or missing items.
  • The video must clearly show the shipping label and the intact seal of the package before opening, followed by the opening and inspection of the items inside.
  • Claims submitted without valid video proof, or with videos that show signs of tampering or pausing, will not be entertained.

Please contact us immediately at connect@jewelsbyaadisha.com (or jewelsbyaadisha@gmail.com) with your order number and unboxing video so we can resolve the issue swiftly.

8. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to our support team:

  • Official Email: connect@jewelsbyaadisha.com
  • Secondary Email: jewelsbyaadisha@gmail.com
  • Phone Number: 8744035518
  • Customer Service Hours: Monday to Saturday (10:00 AM - 7:00 PM) IST

Please note: Jewels By Aadisha is an exclusively online retailer. We do not operate a physical storefront for customer visits or local order pick-ups.