FAQs

Have a question? We’ve gathered our most common answers right here to save you time. If you need anything else, our team is just a message away.

Ordering & Payment

We accept all major payment methods through our secure payment partner, Razorpay. You can easily pay using your credit or debit card, UPI, net banking, or popular mobile wallets.

Yes — Cash on Delivery is available for all orders. COD is completely free if your order total is above ₹299. For orders below ₹299, a standard delivery charge of ₹40 will apply.

Yes. Our checkout is fully secure and powered by Shopify, and all payments are safely processed through Razorpay. We never store your private card or bank details on our servers.

Yes — you can cancel your order within 24 hours of placing it, as long as it hasn’t been shipped yet. Please email us immediately with your order number, and we will take care of it. If the 24-hour window has passed or your package has already been handed over to our shipping partner, the order can no longer be changed.

I’m sorry for the trouble. Payment failures usually happen due to a temporary bank issue, but our payment partner (Razorpay) handles these automatically. If money was deducted from your account during a failed attempt, it will automatically bounce back to your original payment method. You can simply try placing the order again, or reach out to us if you need help checking the status.

Shipping & Delivery

It typically takes 5 to 7 business days for delivery after your order ships. We process and dispatch all orders within 1 to 3 business days, and we will notify you as soon as your package is on its way.

Shipping charges are calculated automatically at checkout based on your delivery address. If you choose Cash on Delivery (COD), delivery is free for orders over ₹299, and a standard ₹40 charge applies to orders below that amount.

We’ll send you an email or SMS with an Airway Bill (AWB) tracking number the moment your order leaves our facility. You can use that link to track your package's real-time status. Please allow up to 48 hours for the tracking information to become active.

Right now, we only ship securely within India.

That shouldn’t happen. Please email us immediately at connect@jewelsbyaadisha.com with your order number. We will step in and escalate the issue with our shipping partner right away to help locate your package. (Please note: while we will do everything we can to help, we cannot hold liability for stolen packages post-delivery).

Returns & Exchanges

We offer a 7-day return window from the day your package is delivered. To be eligible, the jewelry must be unworn, in its original packaging with all tags attached, and accompanied by a continuous, unedited unboxing video. Please note that pierced jewelry (like earrings or nose pins), custom items, and clearance pieces are final sale for hygiene reasons. A small 5% restocking fee applies to returns that aren't due to a defect.

It’s simple. Just email us at connect@jewelsbyaadisha.com within 7 days of delivery. Use the subject line "Return Request - Order #[Your Number]" and attach your unedited unboxing video along with the reason for your return. Once accepted, we will send you a return shipping label and easy instructions on what to do next.

No — we cover the return shipping for you. If your return is approved, we will provide a free prepaid reverse pickup label. However, please keep in mind that a 5% restocking fee is deducted from your final refund for any non-defective returns.

Once your returned item reaches our facility, our team will inspect it and notify you right away. If approved, your refund is automatically processed back to your original payment method. It typically takes 5 to 7 business days for your bank, credit card, or UPI provider to post the funds to your account.

I am so sorry if that happens, but we will fix it. Please email us at connect@jewelsbyaadisha.com within 48 hours of delivery. Be sure to include your order number and the mandatory unedited unboxing video clearly showing the defect. We will review it quickly and help you sort out the next steps.

Jewelry Care & Materials

We specialize in premium artificial fashion jewelry. This means our pieces are crafted from high-quality imitation materials and do not contain precious metals like solid gold or sterling silver.

Because it is artificial jewelry, the finish can naturally fade or tarnish over time. This usually happens if the pieces are exposed to water, sweat, or perfumes. However, with proper care, you can keep them looking beautiful for much longer.

The best way to protect your jewelry is to keep it away from water, perfumes, lotions, and harsh chemicals. When you aren't wearing your pieces, simply wipe them down and store them safely in an airtight pouch to keep moisture and humidity out.

Yes, our jewelry is safe and comfortable for most people to wear everyday. However, because these are artificial pieces, we cannot guarantee how they will react if you have specific, severe metal allergies. If you know you have highly sensitive skin, please keep that in mind when ordering.

General & Support

We are always happy to help! You can email our support team at connect@jewelsbyaadisha.com or reach us by phone at 8744035518. Our team is available Monday through Saturday, from 10:00 AM to 7:00 PM (IST), and we typically respond to all messages within 24 to 48 hours.