Refund policy

At Jewels By Aadisha, we strive to ensure you are completely satisfied with your purchase. To maintain transparency and protect both our customers and our business against transit fraud, we have formulated a strict and highly detailed return and refund policy. Please read the following guidelines carefully before initiating a return or cancellation.

1. The 7-Day Return Window

We offer a 7-day return policy. This means you have exactly 7 calendar days from the date your item is marked as "Delivered" by our courier partner (Shiprocket) to request a return. Return requests initiated after the 7-day window has expired will not be accepted under any circumstances.

2. Mandatory Unboxing Video Requirement (Strictly Enforced)

To process any return, exchange, or damage claim, an unedited and untampered unboxing video is strictly mandatory. This policy is in place to protect against fraudulent claims and transit theft.

  • The video must clearly show the sealed package from all sides before opening.
  • The shipping label (AWB) and your delivery details must be clearly visible and readable in the video.
  • The video must be captured in one continuous shot, from the opening of the outer package to the inspection of the jewelry inside, without any cuts, pauses, or edits.
  • If an item is claimed to be damaged, defective, or missing, the defect or empty space must be clearly shown in this continuous video.

Note: Claims submitted with photos only, or with unboxing videos that have been edited, paused, or started after the package was already unsealed, will be instantly rejected.

3. Eligibility Criteria for Returns

For your return request to be approved, the item must meet the following strict conditions:

  • The jewelry must be in the exact same condition that you received it: unworn, unused, and completely undamaged.
  • All original tags must still be attached to the product. Removing the tags voids the return eligibility.
  • The item must be securely placed in its original packaging, including all boxes, pouches, authenticity cards, and free gifts (if any) provided with the order.
  • You must provide the receipt, invoice, or proof of purchase.

4. Non-Returnable and Non-Refundable Items

Due to the nature of our products, certain items are exempt from being returned or refunded:

  • Pierced Jewelry: For strict hygiene and safety reasons, we do not accept returns or exchanges on any pierced jewelry (such as earrings, nose pins, or nose rings) unless the item arrives damaged or defective (proven via the unboxing video).
  • Custom & Personalized Orders: Any jewelry that has been custom-made, engraved, or modified to your specifications is final sale.
  • Clearance and Sale Items: Products purchased during flash sales, clearance events, or using special promotional discount codes are final sale and cannot be returned unless defective.

5. Restocking Fees and Return Shipping

If your return request is approved for reasons other than a manufacturing defect or transit damage (e.g., you changed your mind or did not like the fit):

  • Return Shipping: We offer free return shipping for eligible returns. Once your return is authorized, we will generate a prepaid reverse pickup label through Shiprocket and share the instructions with you.
  • Restocking Fee: A 5% restocking fee will be applied to all accepted non-defective returns. This 5% fee will be deducted directly from your final refund amount to cover operational and packaging costs.

6. Order Cancellations

You may cancel your order within 24 hours of placing it, provided that the order has not yet been fulfilled or dispatched.

  • To request a cancellation, please email us immediately with your order number.
  • If the 24-hour window has passed, or if the order has already been handed over to our shipping partner (Shiprocket), the order can no longer be canceled. You will need to receive the package and follow the standard 7-day return process, subject to the 5% restocking fee.

7. RTO (Return to Origin) Policy

Please ensure that your delivery address, pin code, and contact number are 100% accurate at checkout. A package may be marked as RTO (Return to Origin) by the courier if the address is incomplete, the recipient is unavailable after multiple delivery attempts, or the package is refused at the doorstep.

  • If an order results in an RTO and you wish to have it re-shipped, an additional forward shipping fee will be charged before we dispatch the package again.
  • If an order results in an RTO and you choose to cancel the order instead of having it re-shipped, we will deduct the forward shipping cost incurred by us PLUS the 5% restocking fee from your total refund amount.

8. Refund Processing and Timelines

Once your returned item is received at our facility, our quality check team will thoroughly inspect it to ensure it meets all eligibility criteria.

  • We will notify you via email whether your refund has been approved or rejected based on the inspection.
  • If approved, your refund (minus the 5% restocking fee, if applicable) will be processed automatically to your original method of payment.
  • Please allow 5 to 7 business days for your bank, credit card company, or UPI provider to process the transaction and post the refund to your account.
  • If you have not received your refund after 7 business days of approval, please contact your bank first, and then reach out to our support team.

9. How to Initiate a Return or Report Damage

To start a return, or to report an item that arrived damaged:

  1. Email us at connect@jewelsbyaadisha.com (or our secondary email: jewelsbyaadisha@gmail.com) within the 7-day window (or within 48 hours for damage claims).
  2. Use the subject line: "Return Request - Order #[Your Order Number]".
  3. Attach the mandatory, unedited unboxing video and clear photographs of the product.
  4. State the reason for your return.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to pack and hand over the package to the courier executive. Items sent back to us without first requesting a return will not be accepted and will be returned to the sender at their expense.